Return and Refund Policy
Last updated: November 16, 2025
Overview
At Demosoap, we take pride in the quality of our products and the care we take in packaging and shipping them. Due to the personal and hygienic nature of our goods, all sales are final.
We do not accept returns, exchanges, or issue refunds under any circumstances.
Please read this policy carefully before making a purchase.
No Returns or Refunds
All purchases made through our website are non-refundable and non-returnable.
This includes (but is not limited to):
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Change of mind after purchase
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Ordering the wrong item, scent, or quantity
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Allergic reactions or sensitivities
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Delays or issues caused by shipping carriers
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Damage after the product has been delivered
Once an order has been placed and confirmed, it cannot be canceled, modified, or refunded.
Damaged or Defective Products
We inspect every item before shipping, but if your order arrives damaged during transit, please contact us within 48 hours of delivery with photos and a description of the issue.
While refunds are not issued, we may, at our sole discretion, offer a replacement for the damaged item.
To report a damaged shipment, please email us at:
📧 info@demosoap.com
Final Sale Items
All items on our website are considered final sale.
By completing your purchase, you acknowledge and agree to this no-refund, no-return policy.
Contact Us
If you have questions about this policy, please contact us at:
📧 info@demosoap.com
🏠 123-171 E Liberty St, Toronto, ON M6K 3P6